Client Testimonials
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"I want to let you know how pleased I am with S&D. Every worker that has ever been at our building is professional, skilled at their job and very courteous. They are all great to work with and I want you to know this. We are going to renew our maintenance contract for another year, and I look forward to working with you and your company.
Jane T. July 23, 2023 "Thank you, S&D, for sending Juan out to replace my bathroom light fixture. He was quick and efficient and had my light up and on within an hour!"
D. Ribick April 14, 2023 "I would like to give a shout-out to Yanelly and Juan for their help with a situation we had with shutoff valves for our washer/dryer unit. Yanelly was patient and understanding while I explained the situation. She checked what was needed at our condo building regarding water shutoff, and got us on the schedule as soon as possible. Juan explained what he was going to do and when he was finished, asked us to look it over to be sure we were satisfied with his work. Thank you both! And thank you to S&D for having them both on your team!"
Diane Homeowner July 1, 2022 "As a property manager of 25+ years, it has been a wonderful experience working with S&D Prime Maintenance over the last 10 years. I have worked with sales reps to customer service and everyone in between. I always get my questions answered in a timely fashion and they back up their work. I love that they reach out to me and send me proposals in advance for projects. Thank you again for the great service."
Peggy Rosenthal Property Manager February 15, 2022 "Hi Steve,
I just wanted to circle back with you and tell you what a terrific job your crew did on this project. We are extremely satisfied and the finished product looks better than I even anticipated. Joe and Tim did a great job communicating about the washing and painting portions respectively, and the whole project was finished by late Friday afternoon, which was basically 48 hours rather than the 5 day period we were expecting. Great work all around. Thanks again" Bob President of a Chicago Condominium Association June 8, 2021 "I called S&D yesterday morning as I was not sure individual condo owner requests could be accommodated. I was greeted by an absolutely lovely woman (Tracey) who answered my question in a very kind, friendly and service oriented manner. She referred me to the scheduler (Yanelly) who was also very helpful and was actually able to schedule my requested repair for the same day. This was unexpected great service! The technician solving my problem was Tom. Tom was on time and so pleasant, friendly, knowledgeable and very efficient. From start to finish (initial call to job completed) was approximately 8:00AM to 2:30PM. Impressive! Thank you for providing such a great experience - your team was top notch."
Sue K. November 12, 2020 "S&D was called out to my condo building for a water problem coming from my patio. Tim was punctual, very patient answering all of my questions and most importantly efficient. I truly appreciate the professionalism. Thank you."
S. Anderson November 9, 2020 "Just wanted to tell you Jesus did an outstanding job. I couldn't be more pleased. Right on time, professional, super job, and cleaned up. Looks great. I'm happy!"
Lucy D. September 8, 2020 "Our family couldn't have been more impressed by the anti-virus measures our S&D technician practiced when he visited us in April. He wore appropriate protective gear at all times, and he even walked us through the various other precautions he was taking to keep us safe (e.g., wiping down each surface and handle before and after he touched it, efficiently minimizing his time and movements in the house). We felt 100% comfortable with his visit, and he did a stellar job fixing our problem. Thanks, S&D!"
Mimi Black May 19, 2020 S&D was called to remove leak-damaged drywall from the chimney area to dry out and find the source of a roof leak for a residential homeowner.
"Jesus was the demo guy today and we wanted to tell you how GREAT he was. He was efficient, very respectful, hard worker, very clean as he worked to remove drywall and then also when he left, and best of all, he found and removed the ant colony that was the size of a 16" softball! We have been complaining about ants for a very long time and never seemed to get rid of them, until hopefully now. Thank you again for helping us get this project started." Mr. & Mrs. Moreton May 5, 2020 "On this issue of the clogged drain emergency which occurred last Saturday. It should be noted that Juan arrived promptly and made the repair efficiently and neatly. Thanks to Juan and the S&D Team!"
R. Diletti April 7, 2020 S&D performed two jobs for Ms. Lococo: First job - her front door had a limestone sill that the door sat on and it was deteriorated. S&D replaced it entirely and sealed. Second job - she has a beautiful deck she could not use because animals were continually gaining access under the deck. S&D installed a custom metal deck skirt to keep the animals out.
"Both jobs that were done for us were perfect. I wanted to thank you for a beautiful job. The animals are still attempting to access under the deck, but no success so far. Thanks for coming up with a great plan!" K. Lococo July 15, 2019
S&D was chosen to remodel a homeowner's second bathroom:
"I just want to let you know that I am VERY HAPPY with the job Chris (and his helpers) did on my new walk-in shower! Chris is an excellent worker - yesterday he worked from 8 am until 10:30 pm!!! Again, be sure to tell the team how happy I am with the job you guys completed for me :)" M. Bell June 19, 2019
S&D was called to a residential home to repair some damaged interior wall sheathing and drywall repairs that were causing heating issues to the home:
"I would like to tell you about how wonderful the technician, Phil, was when he came to our home. Phil's expertise and professionalism was obvious from the start. He came in, took charge and was an absolute joy. He is an asset to your company, without a doubt! Please feel free to use me as a reference for your company anytime, as it would be both my pleasure and honor to share our experience with your company's workmanship. We need more like yours!" Joseph Ruiz March 25, 2019 S&D was called to a residential home to replace and install plumbing fixtures:
"Steve....thank you very much....beautiful job and great guys. I would hire your company anytime. Thanks again for the great job." Frank Frasor March 5, 2019 S&D was called in halfway through an already-started home remodeling project to assist in fixing and completing the work that was poorly done by a previous contractor. They hid plumbing, electrical and gas issues in the walls, left open holes to the exterior behind a cabinet and botched a lot of work done already. S&D had to tear it all down and start fresh:
"Hi Steve, I just want to express to you my high satisfaction to your team on my home remodel! Your crew was friendly, highly skilled and innovative. I was in the elevator industry for 35 years and know how contractors approach to clients mean everything! I was in such peril with an unethical contractor and you were able to step in. There were some unknowns along the way, but your team addressed them, fairly billed me and my house is beautiful! Your company name has already been spread to many friends. Your company is on my speed dial and I couldn't be happier! Thank you!!" Sharon Murphy January 26, 2019 Property Board Member called S&D to replace balcony fascias that were rotted all the way through:
"Steve....rave reviews coming in on the fascia....the tenant in the condo stopped me and said, in glowing terms, how happy she was with her new fascia board....she was pleased that the replacement matched so well. Thanks for the great job you and your team do!!" Perry August 20, 2018 Customer called S&D for dryer vent cleaning in his home:
"I really appreciate the professional service and reasonable cost to clean my dryer vent. As it turns out, the duct disconnected from the dryer at some point in time and the dryer lint was spraying into the wall and attic. The service team did not charge extra to add a new duct to the roof. Thank you to your team!" Jeff August 1, 2018 Property Board President called S&D for assistance in mapping out the mechanical components in the property's underground garage:
"It's a beautiful thing! You went above and beyond what I expected, but then again, if there's one thing I've learned about you guys, it's that you put more than 100% in all you do." Bill Davenport May 9, 2017 S&D Prime Maintenance received this letter of review from one of our property building managers regarding her experiences with us and why she continues to business with us.
Kay Porsche February 9, 2017 
S&D was called to inspect and fix a residential home heating issue:
Resident called to say thank you for fixing the heat in their home. He was very pleased with our service and is going to recommend S&D to all of his friends. D. Barczak December 23, 2016 S&D was called to do garage washing service for a homeowner's association:
The property manager for the association called in to let S&D know what a beautiful job the crew was doing, and how wonderful the garage looks. She said they were all very nice employees. One of the association's residents was leaving and could only exit through the garage. The crew was very accommodating to the resident and the Board President was very happy with not only the work being done, but with the service being provided to residents as well. Norita Condon - Hillcrest Management May 9, 2016 S&D was called out for an emergency call regarding a broken shower handle, for which the customer couldn't shut off water supply:
"Tom came out to our house this morning and did a great job. Your company handled it quickly and Maria took care of our call right away. You should be very pleased with your people." Art & Marge Bradley April 3, 2016 S&D was called to schedule an appointment for a few plumbing issues in a residential home:
"Just wanted to thank you for the great service you guys provide. I believe it was Juan that was here yesterday and he really did an outstanding job. Before he buttoned up each little plumbing fix, he came and got me to show me the fix and made sure it looked okay. He really was great, and everything he did looked really good. Please pass that on to him. I know we will have a few other fixes around the home, like electrical stuff; I will definitely be calling you for those, as well as any other fixes that are out of my wheelhouse. Matt Daly April 1, 2016 Just wanted to pass this on from one of the Board members at the Providence of Palatine. Great Job! I just walked through the garages. I am so impressed! They are METICULOUSLY cleaned. Great job. Just wanted to thank you for sending out the gentleman that replaced our coach light and the sensor. So pleased to have it looking so nice now and not with the top broken off, or the light on 24/7. We very much appreciate your work in seeing this being done for us in such a quick manner and not having any run around or hassle getting it taken care of. Thank you! "Hi Steve & all |
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Thank you Steve.
I appreciate all the help you have given me on this project.
Tim
July 5, 2014
"It went well and looks great, Thank you very much. I will definitely be using your service’s again."
Denise
ALMA Property Management, Inc.
Always: I don't even bother calling anyone else for anything. You're the first and only call we make and tell everyone we know to save themselves the headaches and do the same. :)
You guys run a tight ship and we appreciate all of you! Thanks again!
Katherine O'Brien
Angela Falzone, Park Ridge, IL Project: Power wash deck with eco-friendly cleaner
"The work S&D completed was great. Steve (owner) had come out to check the work himself & all was good."
"Hi Steve, this thank you is long overdue. Thank you so much for the carpet cleaning done at my home a few weeks ago. He did a great job. So thank you again. . I will certainly keep you in mind for the future." "Good afternoon! I just want to tell you about an experience I had with two of your employees, namely Chuck and Jose. I had purchased a bottle of remover from Ace and tried everything to open it. Fat chance. I got back in my car and as I was on my way back to Ace from where I had just come, I saw the S & D truck and made a quick turn where they were parked. I asked them if they could possibly help me get the cap off. They probably thought I was nuts but the funny thing is, it was on so tightly, that it took one of your men to hold the bottle and the other one to use a wrench on the cap and they STILL had difficulty getting it off! It finally came loose!!!!!! "Steve, "Your cleaning crew did an excellent job! They were even able to remove some stains that previous services left behind. You arrived when you said you would and the price was fair and competitive. What more could I ask for?" "Thank you very much for the service this morning. Your technician showed up at 9am sharp. He is a credit to your firm. All business, yet with the customer in mind. He took time to invite my inspection at two points during the garage floor cleaning to explain the methodology of the operation and invited questions. And, as you pointed out during your initial evaluation of the floor, some things just ain't never coming out. True, but those pesky areas still look a lot better than they did before cleaning. Again, much thanks for your efforts and a better garage floor." "S&D Prime Maintenance is always there for me when I need them. The company employs reliable and friendly, licensed experts who prioritize work ethic and customer service in equal parts with doing a job well, and doing it right. Both the licensed contractors as well as the administrative employees are knowledgeable and honest, utterly competent and capable. Their extensive know-how and ability to work efficiently and remain calm under pressure mitigates the stress of the problems they come out to solve. "We just had all the windows in our house replaced by S&D Prime Maintenance and we couldn't possibly be happier. This was an incredibly daunting task for us until Steve Piraino, General Manager at S&D, came into the picture. After this, we knew that all of the confusing decisions about material and type and style and energy ratings were going to handled for us with our best interest in mind. Steve made numerous trips to our house, bringing along his window rep on several of them, to make sure that this job would be done right before they even started. And the quality showed in every detail. The installers, painters and laborers who did the work have obviously all been well- trained to keep the customer in mind at all times to minimize disruption and that was surely appreciated. In addition, Steve was on the job site nearly every day to make sure that any questions that we had were being addressed. We were so pleased with their work that we had them paint the entire second floor of our house and had the same experience with that job. We have never worked with a more pleasant and accommodating contractor, and would not hesitate to give S&D our highest recommendation to anyone looking to have any work done that has to do with maintenance on a house. Steve runs a first-class operation. For more than four years we have relied on S&D for an extraordinary range of home improvements, scheduled maintenance and emergency repair service. The firm has been consistently reliable, responsive and creative in meeting our needs in a timely manner at the lowest possible cost. Their expert advise, preventive maintenance, superb project management and outstanding craftsmanship has already paid for itself several times over. |
