Property Board President called S&D for assistance in mapping out the mechanical components in the property's underground garage:
"It's a beautiful thing! You went above and beyond what I expected, but then again, if there's one thing I've learned about you guys, it's that you put more than 100% in all you do."
May 9, 2017
S&D Prime Maintenance received this letter of review from one of our property building managers regarding her experiences with us and why she continues to business with us.
February 9, 2017
S&D was called to inspect and fix a residential home heating issue:
Resident called to say thank you for fixing the heat in their home. He was very pleased with our service and is going to recommend S&D to all of his friends.
December 23, 2016
S&D was called to do garage washing service for a homeowner's association:
The property manager for the association called in to let S&D know what a beautiful job the crew was doing, and how wonderful the garage looks. She said they were all very nice employees. One of the association's residents was leaving and could only exit through the garage. The crew was very accommodating to the resident and the Board President was very happy with not only the work being done, but with the service being provided to residents as well.
Norita Condon - Hillcrest Management
May 9, 2016
S&D was called out for an emergency call regarding a broken shower handle, for which the customer couldn't shut off water supply:
"Tom came out to our house this morning and did a great job. Your company handled it quickly and Maria took care of our call right away. You should be very pleased with your people."
Art & Marge Bradley
April 3, 2016
S&D was called to schedule an appointment for a few plumbing issues in a residential home:
"Just wanted to thank you for the great service you guys provide. I believe it was Juan that was here yesterday and he really did an outstanding job. Before he buttoned up each little plumbing fix, he came and got me to show me the fix and made sure it looked okay. He really was great, and everything he did looked really good. Please pass that on to him. I know we will have a few other fixes around the home, like electrical stuff; I will definitely be calling you for those, as well as any other fixes that are out of my wheelhouse.
April 1, 2016
Just wanted to pass this on from one of the Board members at the Providence of Palatine. Great Job! I just walked through the garages. I am so impressed! They are METICULOUSLY cleaned. Great job.
Just wanted to thank you for sending out the gentleman that replaced our coach light and the sensor. So pleased to have it looking so nice now and not with the top broken off, or the light on 24/7. We very much appreciate your work in seeing this being done for us in such a quick manner and not having any run around or hassle getting it taken care of. Thank you!
"Hi Steve & all
Thank you Steve.
I appreciate all the help you have given me on this project.
July 5, 2014
"It went well and looks great, Thank you very much. I will definitely be using your service’s again."
ALMA Property Management, Inc.
Always: I don't even bother calling anyone else for anything. You're the first and only call we make and tell everyone we know to save themselves the headaches and do the same. :)
You guys run a tight ship and we appreciate all of you! Thanks again!
Angela Falzone, Park Ridge, IL Project: Power wash deck with eco-friendly cleaner
"The work S&D completed was great. Steve (owner) had come out to check the work himself & all was good."
"Hi Steve, this thank you is long overdue. Thank you so much for the carpet cleaning done at my home a few weeks ago. He did a great job. So thank you again. . I will certainly keep you in mind for the future."
"Good afternoon! I just want to tell you about an experience I had with two of your employees, namely Chuck and Jose. I had purchased a bottle of remover from Ace and tried everything to open it. Fat chance. I got back in my car and as I was on my way back to Ace from where I had just come, I saw the S & D truck and made a quick turn where they were parked. I asked them if they could possibly help me get the cap off. They probably thought I was nuts but the funny thing is, it was on so tightly, that it took one of your men to hold the bottle and the other one to use a wrench on the cap and they STILL had difficulty getting it off! It finally came loose!!!!!!
"Your cleaning crew did an excellent job! They were even able to remove some stains that previous services left behind. You arrived when you said you would and the price was fair and competitive. What more could I ask for?"
"Thank you very much for the service this morning. Your technician showed up at 9am sharp. He is a credit to your firm. All business, yet with the customer in mind. He took time to invite my inspection at two points during the garage floor cleaning to explain the methodology of the operation and invited questions. And, as you pointed out during your initial evaluation of the floor, some things just ain't never coming out. True, but those pesky areas still look a lot better than they did before cleaning. Again, much thanks for your efforts and a better garage floor."
"S&D Prime Maintenance is always there for me when I need them. The company employs reliable and friendly, licensed experts who prioritize work ethic and customer service in equal parts with doing a job well, and doing it right. Both the licensed contractors as well as the administrative employees are knowledgeable and honest, utterly competent and capable. Their extensive know-how and ability to work efficiently and remain calm under pressure mitigates the stress of the problems they come out to solve.
"We just had all the windows in our house replaced by S&D Prime Maintenance and we couldn't possibly be happier. This was an incredibly daunting task for us until Steve Piraino, General Manager at S&D, came into the picture. After this, we knew that all of the confusing decisions about material and type and style and energy ratings were going to handled for us with our best interest in mind. Steve made numerous trips to our house, bringing along his window rep on several of them, to make sure that this job would be done right before they even started. And the quality showed in every detail. The installers, painters and laborers who did the work have obviously all been well- trained to keep the customer in mind at all times to minimize disruption and that was surely appreciated. In addition, Steve was on the job site nearly every day to make sure that any questions that we had were being addressed. We were so pleased with their work that we had them paint the entire second floor of our house and had the same experience with that job. We have never worked with a more pleasant and accommodating contractor, and would not hesitate to give S&D our highest recommendation to anyone looking to have any work done that has to do with maintenance on a house. Steve runs a first-class operation.
For more than four years we have relied on S&D for an extraordinary range of home improvements, scheduled maintenance and emergency repair service. The firm has been consistently reliable, responsive and creative in meeting our needs in a timely manner at the lowest possible cost. Their expert advise, preventive maintenance, superb project management and outstanding craftsmanship has already paid for itself several times over.